MCW Privacy Policy

Last updated: March 2026

1. Introduction

MCW Entertainment N.V. ("the Company", "we", "us") is committed to protecting the privacy and personal data of all users of the MCW platform. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights regarding your personal information.

By using the MCW platform, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Data Controller

The data controller responsible for your personal data is:

Company: MCW Entertainment N.V.
Registration: 162450, Curaçao
Address: Abraham de Veerstraat 9, Willemstad, Curaçao
Contact: privacy@mcw-casino.mobi

3. Data We Collect

We collect the following categories of personal data:

Personal identification: full name, date of birth, nationality, gender
Contact information: email address, phone number, residential address
Financial data: payment method details, transaction history, deposit and withdrawal records
Technical data: IP address, device type, browser type, operating system, screen resolution
Usage data: pages visited, games played, bets placed, session duration, feature usage
Verification documents: government-issued ID, proof of address, payment method verification (as part of KYC)
Communications: customer support chat logs, email correspondence

4. How We Collect Data

We collect personal data through the following methods:

Registration: information you provide when creating your account
Platform usage: data generated automatically as you use the website and app
Transactions: financial data recorded when you make deposits or withdrawals
Verification: documents you upload as part of the KYC process
Communications: information shared during customer support interactions
Cookies and tracking technologies: data collected via cookies, pixels, and similar tools

5. Why We Collect Data

We use your personal data for the following purposes:

To create and manage your player account
To process deposits, withdrawals, and other financial transactions
To comply with legal and regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) obligations
To provide customer support and respond to your enquiries
To send promotional offers, newsletters, and updates (with your consent)
To prevent fraud, detect suspicious activity, and ensure platform security
To improve our services, user experience, and platform performance
To enforce our Terms and Conditions

6. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

Consent: you have given explicit consent for specific purposes (e.g., marketing communications)
Contractual necessity: processing is necessary to perform our agreement with you (account management, transactions)
Legal obligation: processing is required to comply with applicable laws and regulations (AML, KYC, tax reporting)
Legitimate interest: processing is necessary for our legitimate business interests (fraud prevention, service improvement), provided these do not override your fundamental rights

7. Data Sharing

We may share your personal data with the following categories of third parties:

Payment processors: to facilitate deposits and withdrawals (bKash, Nagad, crypto providers)
Game providers: to deliver casino games and ensure fair play (Evolution, Pragmatic Play, etc.)
Regulatory authorities: as required by our licensing conditions and applicable law
Verification services: to perform identity and address verification (KYC)
Analytics providers: to analyse platform usage and improve services
Law enforcement: when required by law or to prevent criminal activity

We do not sell your personal data to third parties for marketing purposes.

8. Data Retention

We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, as required by our licensing and AML obligations. Transaction records may be retained for up to 10 years to comply with financial regulations. After the retention period, data is securely deleted or anonymised.

9. Data Security

We implement robust security measures to protect your personal data:

256-bit SSL encryption for all data transfers between your device and our servers
Encrypted storage for sensitive data including passwords and financial information
Access controls limiting employee access to personal data on a need-to-know basis
Regular security audits and penetration testing
Firewalls and intrusion detection systems protecting our infrastructure

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and enable two-factor authentication.

10. Your Rights

You have the following rights regarding your personal data:

Right to access: request a copy of the personal data we hold about you
Right to correction: request correction of inaccurate or incomplete data
Right to deletion: request deletion of your data ("right to be forgotten"), subject to legal retention requirements
Right to data portability: receive your data in a structured, machine-readable format
Right to withdraw consent: withdraw consent for marketing communications at any time
Right to object: object to processing based on legitimate interests
Right to lodge a complaint: file a complaint with a data protection authority

To exercise any of these rights, contact us at privacy@mcw-casino.mobi. We will respond within 30 days.

11. Cookies

The MCW platform uses cookies and similar technologies to enhance your experience:

Essential cookies: required for site functionality, login sessions, and security — cannot be disabled
Analytics cookies: help us understand how visitors use the platform and identify areas for improvement
Marketing cookies: deliver personalised promotions and advertisements
Third-party cookies: placed by payment providers, analytics tools, and game providers

You can manage cookie preferences in your browser settings. Disabling essential cookies may affect platform functionality.

12. Third-Party Links

The MCW platform may contain links to third-party websites (payment providers, game providers, responsible gaming organisations). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing personal information.

13. Children's Data

MCW does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has created an account, the account will be immediately closed and all associated data deleted. If you believe a minor is using our platform, please contact us immediately at privacy@mcw-casino.mobi.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Continued use of the platform after changes constitutes acceptance of the updated policy.

15. Contact

For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact:

Privacy team: privacy@mcw-casino.mobi
Customer support: support@mcw-casino.mobi
Live Chat: available 24/7 on the website and app